IoT in Hospitality Industry

IoT in Hospitality Industry

Many within the hospitality industry have already incorporated the Internet of Things into their businesses. It is because the technology offers a number of crucial benefits that are especially relevant to hotels. These benefits range from allowing companies to save on energy costs, through to delivering a better customer experience. IoT technology allows hotel…
Restaurant Technology Needs Serve up Great Entrepreneur Opportunities

Restaurant Technology Needs Serve up Great Entrepreneur Opportunities

In 2015, the McKinsey Global Institute evaluated U.S. industries based on their commitment to technology and digitalization. The hospitality industry, including restaurants, was ranked in the bottom of the pack in terms of its application and broad usage of technology. This is changing: In the years since the McKinsey study, restaurants have integrated…

AI, AR, and VR In The Food Industry

The ways Artificial Intelligence and Augmented, Virtual Reality impact the food and beverage industry is huge. From inside the kitchen/ store to the food production chain, the three technologies are at the center of the industry. Today diners are analyzing their calorie count that has come attached with their order using…
Chatbots in Restaurants

Chatbots In Restaurants Are Redefining Customer Experience

An internet bot or bot is a software application that can do automated tasks over the internet. And a chatbot or chatterbot is a bot that can converse with humans. According to a Gartner report, customers will manage 85% of their relationship with the enterprises without interacting with a human by…

SIX WAYS TO CREATE A CUSTOMER SERVICE CULTURE

Customer-focused culture begins with people who want to do the right thing. The reason an organization can deliver good or bad customer service comes down to one thing; what is happening on the inside of that organization. To sum it up in one word: culture. The culture inside of the…